Terms and Conditions

These Terms and Conditions govern the use of this website and the purchase of products of the Alma Mater — Estúdio Têxtil brand. Sales made through this website are carried out by Regenerativa Cooperativa Integral, C.R.L., the cooperative of which the studio is a member, which acts as the seller and issues the corresponding invoices. By placing an order, the customer declares that they have read, understood and fully accepted these conditions. We recommend reading them carefully before each purchase. Last updated: 2026-07-29.

1. Seller identification

Seller: Regenerativa Cooperativa Integral, C.R.L.
NIPC (Portuguese corporate tax number): 516912020
Registered office: Espaço Nativa – Garatuja, 7630-445 São Luís, Odemira, Portugal
Brand / studio: Alma Mater — Estúdio Têxtil, by Andreia Henriques — Rua Teófilo Braga, 75, Cercal do Alentejo, Portugal
E-mail: geral@regenerativa.pt
Telephone: 934 909 758
Electronic Livro de Reclamações (the official Portuguese complaints book): https://www.livroreclamacoes.pt

2. Subject matter and scope

Alma Mater is a textile studio that designs and produces handmade pieces — woven pieces, reusable cloth pads and upcycled items — sold through this website under distance contracts, pursuant to Decreto-Lei n.º 24/2014, de 14 de fevereiro (the Portuguese distance-selling law).

These Terms apply to customers who are consumers, as defined by the Portuguese and European Union legislation in force.

3. Products and availability

Because production is handmade, many pieces are one of a kind or produced in small quantities. There may be bespoke or personalised pieces, made according to the specifications given by the customer.

As the pieces are handmade, they may show small variations in colour, texture, measurements and finish compared with the photographs. These variations are inherent to the product and do not constitute a defect.
The photographs are for illustrative purposes; colours may vary depending on the device’s screen.
Availability is subject to confirmation. If a piece sells out or cannot be produced after the order is placed, the customer will be informed and refunded the amount paid for that piece.

4. Prices and VAT

Prices are shown in euros (€) and include the taxes applicable at the time, unless stated otherwise.
For each order, the corresponding invoice is issued by Regenerativa Cooperativa Integral, C.R.L. (NIPC 516912020) and sent to the customer in electronic format.
Shipping costs, where applicable, are shown separately before the order is completed.
The seller reserves the right to correct manifest pricing errors; in such a case the customer will be contacted before processing and may cancel free of charge.

5. Ordering process and confirmation

The order is placed through the website, by adding products to the basket and following the checkout steps.
Before confirming, the customer may review and correct the details and the contents of the order.
The contract is deemed concluded once the order is confirmed. The customer will receive a confirmation by e-mail, on a durable medium, with a summary of the order and these Terms.
For bespoke or personalised pieces, production only begins once the specifications and the payment have been confirmed, as agreed.

6. Payment

The available payment methods are shown at checkout: Multibanco reference, MB WAY and bank card, processed through ifthenpay, a payment service provider authorised in Portugal. Payment must be confirmed before dispatch or before production begins, unless otherwise agreed.

7. Shipping and delivery

Shipping (CTT) — mainland Portugal: orders are dispatched via CTT (the Portuguese postal service). The estimated costs and delivery times are shown before checkout is completed. Pieces in stock are, as a rule, dispatched within 5 working days of payment confirmation; for made-to-order or bespoke pieces, the production time is stated on the product page or agreed with the customer.
Collection at the studio: alternatively, the customer may choose to collect the order at the studio, in Cercal do Alentejo, by prior appointment, with no shipping costs.
As the pieces are handmade or bespoke, timescales may vary depending on production. The customer will be informed of any significant delay.
The risk of loss of or damage to the goods passes to the customer at the moment of delivery (or of collection).

8. Right of withdrawal (14 days)

Under Decreto-Lei n.º 24/2014 (the Portuguese distance-selling law), the consumer customer has the right to withdraw from the contract freely (direito de livre resolução), without giving any reason, within 14 consecutive days from the date on which the customer (or a third party indicated by them, other than the carrier) acquires physical possession of the goods. Where goods are delivered separately or in several lots/parts, the period runs from the acquisition of physical possession of the last good, lot or part.

To exercise this right, the customer must communicate their decision unequivocally, before the period ends, by e-mail to geral@regenerativa.pt or by letter to the studio address given in point 1. The customer may use the model withdrawal form reproduced below (Annex, Part B, of Decreto-Lei n.º 24/2014), although its use is not mandatory.

If the seller has not complied with the duty to inform the customer of this right, the withdrawal period is extended by 12 months from the end of the initial 14-day period; if the information is provided within that 12-month period, the 14-day period runs from the date on which the customer receives it.

After giving notice, the customer must return the goods within a maximum of 14 days. The direct costs of returning the goods are borne by the customer, unless stated otherwise. The seller will refund all payments received, including delivery costs (with the exception of supplementary costs arising from the customer’s choice of a more expensive delivery method than the least expensive standard method offered by the seller), within 14 days of receiving the notice, and may withhold the refund until it receives the returned goods or proof that they have been sent. The refund is made using the same means of payment used for the purchase, unless otherwise agreed and without this entailing any costs for the customer.

The customer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form (complete and return only if you wish to withdraw from the contract):

To: Regenerativa Cooperativa Integral, C.R.L. (Alma Mater — Estúdio Têxtil), Rua Teófilo Braga, 75, Cercal do Alentejo, Portugal — geral@regenerativa.pt

I hereby give notice that I withdraw from the contract of sale relating to the following good(s): __________________________________

Ordered on / received on: ____ / ____ / ______

Consumer’s name: __________________________________

Consumer’s address: __________________________________

Date: ____ / ____ / ______ Signature (only if sent on paper): __________________

9. Exceptions to the right of withdrawal

Under article 17 of Decreto-Lei n.º 24/2014, the right of withdrawal does not apply, in particular, to:

Goods made to measure or clearly personalised — pieces made according to the customer’s specifications. These orders cannot be cancelled or returned under the right of withdrawal, except where they are defective or not in conformity.
Sealed goods which, for health protection or hygiene reasons, are not suitable for return once opened — applicable, in particular, to the reusable cloth pads, once the packaging/hygiene seal has been opened or removed.
Goods liable to deteriorate or expire rapidly.
Goods which, after delivery and by their nature, become inseparably mixed with other items.

These exceptions, where applicable, will be indicated clearly and before the purchase is completed — on the product page and/or during the ordering process for the pieces concerned — ensuring the pre-contractual information required by article 4 of Decreto-Lei n.º 24/2014.

10. Legal guarantee of conformity

The goods benefit from the legal guarantee of conformity provided for in Decreto-Lei n.º 84/2021, de 18 de outubro (the Portuguese consumer sales and guarantees law). For consumers, movable goods have a guarantee period of 3 years from delivery.

Any lack of conformity that becomes apparent within the first 2 years is presumed to have existed at the date of delivery, unless proven otherwise.
In the event of a lack of conformity, the consumer has the right to have conformity restored (repair or replacement), to a proportionate reduction of the price or to termination of the contract, on the terms and in the order laid down by law. Conformity is restored within a reasonable time and at no cost whatsoever to the consumer (including postage, labour and materials costs).
The consumer may withhold payment of the proportionate part until the lack of conformity has been remedied.
The variations inherent to handmade production, described in point 3, do not constitute a lack of conformity.

11. Exchanges and returns

For returns under the right of withdrawal, the provisions of point 8 apply (together with the exceptions in point 9).
Goods must be returned in good condition, with the original packaging wherever possible.
In the case of a defective or non-conforming product, please contact us at geral@regenerativa.pt describing the situation, with photographs if possible. We will arrange repair, replacement, price reduction or a refund under the legal guarantee (point 10), with no return costs for the customer.
Exchanges of non-defective pieces, made out of preference, are subject to availability and may not be possible in the case of one-of-a-kind or bespoke pieces.

12. Livro de Reclamações (complaints book)

The customer may submit a complaint through the electronic Livro de Reclamações, available at https://www.livroreclamacoes.pt, as required of suppliers of goods and providers of services operating in Portugal.

13. Alternative Dispute Resolution (RAL)

In the event of a consumer dispute, the customer may turn to an entity for the Alternative Resolution of Consumer Disputes (RAL — Resolução Alternativa de Litígios), under Lei n.º 144/2015, de 8 de setembro (the Portuguese alternative dispute resolution law).

Declaration of adherence: the seller is not currently bound, by adherence, to any specific RAL entity. Notwithstanding this, the customer may turn to the competent RAL entity indicated below.

Competent RAL entity: as there is no regional consumer dispute arbitration centre covering either the seller’s registered office (São Luís, Odemira) or the studio (Cercal do Alentejo, Santiago do Cacém), the competent entity by default is CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (the Portuguese national consumer dispute information and arbitration centre) (https://www.cniacc.pt — geral@cniacc.pt — tel. 253 619 107).
You can consult the official list and the competent centre at: https://www.consumidor.gov.pt and on the Ministry of Justice’s ADR portal (https://meiosral.justica.gov.pt).
EU Online Dispute Resolution (ODR) platform: the European ODR platform has been discontinued and ceased to operate on 20 July 2025, under Regulation (EU) 2024/3228 (repealing Regulation (EU) No 524/2013). For cross-border disputes, the customer may contact the European Consumer Centre (ECC) Portugal — Centro Europeu do Consumidor (CEC) Portugal (https://cec.consumidor.pt).

14. Data protection

The processing of the customer’s personal data is governed by our Privacy Policy, drawn up in accordance with the General Data Protection Regulation (GDPR) and the applicable national legislation. We recommend that you read it.

15. Applicable law and jurisdiction

These Terms and Conditions are governed by Portuguese law. The Portuguese courts have jurisdiction to settle any dispute, without prejudice to the mandatory rules of consumer protection and to the right to turn to the RAL entities referred to in point 13.

Document subject to revision. Last updated: 2026-07-29.